Refund policy

RETURN & REFUND POLICY

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept returns of intimate or sanitary products, hazardous materials, or flammable gases or liquids.

Other non-returnable items include:

Gift cards
Downloadable software
Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only a partial refund may be granted, where applicable:

Books with obvious signs of use.
CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened.
Any item that is not in its original condition, is damaged, or has missing parts for reasons that are not due to an error on our part.
Any item returned more than 30 days after delivery.

Refunds

Once your returned item has been received and inspected, we will send you an email to confirm that we have received it. We will also notify you of the approval or rejection of your refund request.

If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account again.

Then contact your credit card company, as there may be a processing delay before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is reflected in your account.

If you have completed all of these steps and still have not received your refund, please contact us at contactkakibag@gmail.com.

Sale Items

Only regularly priced items may be refunded. Unfortunately, sale items are not eligible for a refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contactkakibag@gmail.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your returned item. Once we receive the returned item, a gift certificate will be sent to you by mail.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be informed that you returned the item.

Shipping

To return a product, you must first contact us at contactkakibag@gmail.com.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item valued at more than $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.